What to do if your account has been blocked. And how to login with your login ID or retrieve your username. These instructions also cover what to do if your S-pushTAN-App isn’t working or hasn’t yet been set up.

No working S-pushTAN-App?

Please note that your online banking PIN are not the same as the passwords for your App Sparkasse and S-pushTAN-App. These instructions also cover what to do if your S-pushTAN-App isn’t working or hasn’t yet been set up.

No working S-pushTAN-App?

No working S-pushTAN-App?
Once you have received both letters, proceed as follows:

The two letters will be sent on different dates. Once both of them have arrived, you will first need to set up your S-pushTAN-App again.

To do so, follow the instructions under “Set up S-pushTAN-App again – after reinstall“. When you are setting up the app again, you will be asked to enter your username and initial PIN from the registration letter and to change the initial PIN immediately for security reasons.

Once you have done so, you will be able to log into online banking with your username and new online banking PIN.

Remove online banking PIN lock at the Sparkassen ATM:

You can remove your online banking PIN lock at any one of the thousands of participating Sparkassen ATMs in Germany.

1. To do so, simply insert your Sparkassen-Card into the Sparkassen ATM
2. Select “Services” -> “Change online banking PIN”
3. Enter the PIN for your Sparkassen-Card
4. Next, enter a new 5 to 12 digit initial PIN of your choice. The next step has to be done online:
5. Log in to your Sparkasse bank’s online banking portal with your username / login ID and the new initial PIN
6. Next, replace the initial PIN with a new online banking PIN – and, done!